• Welcome guests warmly and assist with the check-in of coats, jackets, and other personal items. Provide clear instructions for item retrieval and answer any questions guests may have
• Organize and maintain a clean, orderly coat check area, ensuring personal belongings are handled with care to prevent damage or loss. Use a ticketing or tagging system to track items for accurate retrieval
• Monitor the coat check area to ensure the safety and security of guests’ belongings. Report any suspicious activity or security concerns to the appropriate personnel
• Maintain a courteous and professional demeanor, responding to guests’ requests and providing assistance as needed
• Handle guest inquiries, special requests, or issues related to personal belongings in a timely and professional manner
• Assist the Catering team with related tasks as directed by the Director of Catering

Minimum Education

• High School diploma or GED equivalent preferred

Minimum Experience

• Previous experience in a customer service or hospitality role is preferred

Skills/Abilities

• Strong interpersonal and communication skills with a customer-focused approach
• Ability to work efficiently and effectively in a fast-paced environment
• Excellent organizational skills and attention to detail, especially in handling guests’ personal belongings
• Ability to remain calm under pressure and multitask during busy periods
• Demonstrates integrity, honesty, and a cooperative attitude in all aspects of work
• Physical ability to stand for extended periods and lift or carry items as needed

• Competitive salary plus tips and comprehensive benefits package (for qualifying employees based on hours worked – continued below)
• Health and dental coverage
• 401(k) retirement savings plan to secure your future
• Opportunities for professional growth and advancement within the hotel
• Work in a supportive and dynamic environment that fosters professional and personal development

Interested candidates can apply online or apply in person at the Hotel Captain Cook HR office. HR Office hours are Monday through Friday, 8am-4pm.

The Hotel Captain Cook is committed to diversity and inclusivity in our workplace and is an Equal Opportunity Employer.