• Oversee and manage the reservations team, ensuring accuracy and efficiency in handling individual and group bookings
• Train and supervise reservations staff, ensuring adherence to procedures and maintaining high-quality service standards
• Serve as the primary point of contact for group organizers, ensuring clear communication and addressing any issues or changes promptly
• Audit and upsell reservations and commissionable groups to ensure accuracy and proper billing
• Provide exceptional customer service, ensuring a positive experience for all guests and resolving any concerns related to reservations and group contracts
• Work closely with other departments, such as the front desk, housekeeping, catering, and event planning, to ensure seamless coordination and execution of group requirements
• Maintain accurate records of reservations, contracts, and payment transactions
• Handle invoicing, deposits, and payment collections related to group bookings
• Monitor and manage reservation systems and software, ensuring optimal functionality and accuracy
• Assist in developing and implementing reservation policies and procedures to improve efficiency and customer satisfaction
• Perform other duties as assigned by the Front Office Manager

Minimum Education:

• High School diploma or GED equivalent

Minimum Experience:

• At least 2 years of experience in customer service, with a background in the hotel industry preferred
• Proficiency in PC-based word processing and database programs
• Experience with reservation software is essential

Skills/Abilities:

• Strong organizational and multitasking abilities, with the capacity to manage multiple group reservations efficiently and accurately
• Excellent communication and interpersonal skills for effective interaction with clients and internal teams
• Proficient in reservation software and Microsoft Office for managing bookings and maintaining accurate records
• Ability to handle high-pressure situations and solve problems effectively
• Keen attention to detail and a commitment to providing exceptional customer service
• Ability to train and supervise staff, fostering a positive and productive work environment

• Competitive salary and comprehensive benefits package
• Health and dental, plus life insurance coverage
• 401(k) retirement savings plan to secure your future
• Opportunities for professional growth and advancement within the hotel
• Work in a supportive and dynamic environment that fosters professional and personal development

Interested candidates can apply online or in person at the Hotel Captain Cook HR office. HR Office hours are Monday through Friday, 8am-4pm.

Hotel Captain Cook is committed to diversity and inclusivity in our workplace and is an Equal Opportunity Employer.