• Assist with group check-ins and check-outs, ensuring smooth operations during peak times
• Assign all tour rooms
• Coordinate with housekeeping the arrival time
• Work closely with tour directors or princess representatives for special requests or room requirements
• Check in and check out tour reservations.
• Label and make keys for incoming tour arrivals
• Provide the bellmen with the arrival list and update them of any changes
• Ensure the Tour Desk area is tidy, organized, and well stocked with promotional materials
• Perform other duties as assigned by the Front Office Manager

Minimum Education

• High School diploma or GED equivalent

Minimum Experience

• Minimum of 1 year of experience in a hotel or guest service environment

Skills/Abilities

• Exceptional interpersonal skills, with a focus on problem-solving and reasoning
• Proficient in Microsoft Office Suite (Word, Excel, etc.)
• Strong organizational skills and the ability to thrive in a fast-paced work environment
• Ability to learn computer systems and programs quickly and efficiently
• Excellent stress management skills and ability to interact effectively with the public
• Must be bondable and capable of handling transactions
• Proven ability to communicate effectively, both verbal and written
• Flexibility to work various shifts, including evenings, weekends, and holidays as required to meet management and guest needs
• Proficiency in additional languages is a plus, catering to a diverse guest population
• Maintain a clean and professional appearance

• Competitive wage
• Eligible employees can have access to comprehensive benefits package including health, vision, dental, and 401(k) retirement savings plan
• Opportunities for professional growth and development within the hotel
• A supportive and dynamic work environment

Interested candidates can apply online or apply in person at the Hotel Captain Cook HR office. HR Office hours are Monday through Friday, 8am-4pm.

Candidates must successfully pass a background check and drug screening.

The Hotel Captain Cook is committed to diversity and inclusivity in our workplace and is an Equal Opportunity Employer.