Housekeeping

The Food & Beverage Supervisor is responsible for overseeing front-of-house operations with a primary focus on Fletcher’s and Whale’s Tail, while also providing supervisory support to all open F&B outlets during their shift. This role includes scheduling responsibilities for Fletcher’s and Whale’s Tail, but is not limited to those outlets in scope or support. This position emphasizes the consistent enforcement of established policies and procedures, with a strong focus on guest service, labor and cost control, and overall outlet cleanliness and standards. The role supports the successful execution of departmental goals through hands-on leadership and coordination.

This position is responsible for providing food and beverage service to guests, preparing the workstation for the shift, and maintaining the cleanliness of the dining area. The individual must greet all patrons appropriately and assist with information and special requests. Additionally, this role includes duties typical of a restaurant busser, such as clearing tables, resetting tables, and supporting their fellow waitstaff as needed to ensure efficient service to every guest.

The Room Service Attendant is responsible for managing all aspects of room service operations within the outlet they are assigned to. This includes taking guest orders, coordinating with kitchen staff, preparing trays for delivery, delivering food and beverages to guest rooms, and collecting payment. The Room Service Attendant ensures orders are accurate, delivered promptly, and presented in accordance with the hotel's service standards, while maintaining compliance with all liquor laws and regulations. In addition to room service duties, the Room Service Attendant provides support to the outlet they are working in by assisting with tasks such as bussing tables, stocking supplies, or performing other duties as needed. This position plays a key role in enhancing the overall guest experience and maintaining efficient operations within the assigned outlet. This is a morning position, starting at 5:00 am.

The BEC provides tables, chairs, staging, podiums, easels, and all details of complete room sets as specified in the Banquet Event Orders (BEOs); ensuring all standards are adhered to in accordance with Banquet Standards Operating Procedures. Assist groups with their in-house Audio and Visual needs.

The Athletic Club Instructor is responsible for leading engaging and effective fitness classes, providing one-on-one training, and promoting health and wellness within the Athletic Club. This role requires a high level of expertise in fitness instruction, excellent communication skills, and a passion for helping members achieve their fitness goals. The Instructor will ensure a safe, welcoming, and motivating environment for all members.

This position is responsible for ensuring our guests' satisfaction by providing prompt, efficient, courteous, and professional service. Your key role will be checking in and out tour reservations, assign all tour rooms, coordinate with housekeeping the arrival time, work closely with tour directors/Princess Representatives for special requests or room requirements. You will be labeling and making keys for incoming tour arrivals and providing the bellmen with arrival lists and update them of any changes. As a vital member of our team, you will ensure our hotel remains a comfortable, safe, and welcoming environment for all guests and staff.

The Host/Hostess is responsible for creating a welcoming and organized dining experience for guests. This role involves greeting guests, seating guests efficiently, and ensuring smooth communication between the front-of-house and other departments. The Host/Hostess is expected to provide excellent customer service, answer guest inquiries, assist with special requests, and maintain the cleanliness and organization of the host station. Additionally, this role requires managing guest flow, assisting with payment processes when needed, and supporting the overall guest experience in line with hotel and restaurant standards. The hours for this role starts at 5:30 am.

The Massage Therapist is responsible for providing professional massage therapy services to guests and members of the Men's Athletic Club daily between the hours of 7:00 am-8:00 pm. Flexibility in your availability is crucial in providing this highly popular amenity to our guests and members. This position requires delivering high-quality treatments tailored to individual client needs while maintaining a relaxing and professional atmosphere. The Massage Therapist ensures a positive guest experience by demonstrating expertise, professionalism, and adherence to all health and safety regulations.

The Host/Hostess is responsible for creating a welcoming and organized dining experience for guests. This role involves greeting guests, managing reservations, seating guests efficiently, and ensuring smooth communication between the front-of-house and other departments. The Host/Hostess is expected to provide excellent customer service, answer guest inquiries, assist with special requests, and maintain the cleanliness and organization of the host station. Additionally, this role requires managing guest flow, assisting with payment processes when needed, and supporting the overall guest experience in line with hotel and restaurant standards.

The Host/Hostess is responsible for creating a welcoming and organized dining experience for guests. This role involves greeting guests, seating guests efficiently, and ensuring smooth communication between the front-of-house and other departments. The Host/Hostess is expected to provide excellent customer service, answer guest inquiries, assist with special requests, and maintain the cleanliness and organization of the host station. Additionally, this role requires managing guest flow, assisting with payment processes when needed, and supporting the overall guest experience in line with hotel and restaurant standards.

The Security Officer is responsible for providing protection for the hotel, guests, and staff from incidents such as assault, theft, vandalism, harassment, and other disruptive occurrences. This role requires an individual with integrity, honesty, and a cooperative attitude toward both the job and fellow personnel. The Security Officer is a key part of maintaining a safe and welcoming environment at the hotel, ensuring that all hotel policies and procedures are enforced while providing exceptional customer service to all guests.

The Line Cook at the Hotel Captain Cook is responsible for ensuring the prompt and smooth flow of meal service in accordance with our Preferred Hotel Standards. This role involves broiling, grilling, sautéing, and preparing sauces, roasts, and seasoned foods of all types. The ideal candidate must have a strong work ethic, excellent culinary skills, and the ability to work efficiently in a high-paced environment.

The Steward at our large hotel property, which features five on-site restaurants, in-room dining service, and banquet facilities, is responsible for maintaining a clean and efficient kitchen environment. This position involves various cleaning and maintenance duties within a high-volume kitchen setting, ensuring all surfaces, equipment, and utensils meet health and safety standards. The Steward must have strong attention to detail, physical fitness, and the ability to work effectively on graveyard shifts.

The Front Desk Clerk at Hotel Captain Cook is responsible for delivering exceptional service to guests, ensuring a smooth registration and checkout process, and providing information on special requests, events, and attractions within the hotel. This role requires maintaining the highest standards of professionalism and hospitality, acknowledging all patrons courteously. Strong typing and computer skills are essential. This is a full-time union position with hours from 3-11pm.

The Crow's Nest Restaurant Manager will be responsible for leading and overseeing daily restaurant operations. Key duties include supervising and scheduling staff, ensuring compliance with Hotel Standards for cleanliness and hygiene, managing front-of-house activities, and handling public relations and guest interactions. The ideal candidate will demonstrate outstanding guest service abilities, possess strong accounting skills, and have a comprehensive understanding of cost management, especially in relation to labor and alcohol expenditures.

This position is responsible for maintaining the hotel's operational efficiency. Your role will include a broad range of maintenance tasks, from plumbing and electrical work to HVAC, refrigeration, and general repairs. This position requires the ability to lift weights of up to 50 pounds regularly and over 50 pounds occasionally. As a vital member of our team, you will ensure our hotel remains a comfortable, safe, and welcoming environment for all guests and staff.

The Bartender is responsible for crafting and serving cocktails, beer, wine, and non-alcoholic beverages according to established recipes and quality standards, while ensuring compliance with all liquor laws and regulations. In addition to bar service, they take orders for and serve food to guests in or around the bar area. The Combination Bartender ensures accurate billing by properly taking orders, charging customers, collecting payments, tracking and retaining guest receipts, and maintaining an accurate cash bank. They are responsible for accurately closing out at the end of their shift, depositing the cash bank, and picking up their bank each day. Additional duties include preparing garnishes, maintaining the stock of all bar items, washing and sanitizing glassware to local health code standards, greeting guests, assisting with seating, maintaining the general cleanliness of the restaurant, and stocking items necessary for service to ensure smooth and efficient operations.