The Host/Hostess is responsible for creating a welcoming and organized dining experience for guests. This role involves greeting guests, seating guests efficiently, and ensuring smooth communication between the front-of-house and other departments. The Host/Hostess is expected to provide excellent customer service, answer guest inquiries, assist with special requests, and maintain the cleanliness and organization of the host station. Additionally, this role requires managing guest flow, assisting with payment processes when needed, and supporting the overall guest experience in line with hotel and restaurant standards. The hours for this role starts at 5:30 am.
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Fletcher’s Host/Hostess
Department: Food and Beverage
Location: Fletcher's
Date Posted: September 13, 2024
The Host/Hostess is responsible for creating a welcoming and organized dining experience for guests. This role involves greeting guests, seating guests efficiently, and ensuring smooth communication between the front-of-house and other departments. The Host/Hostess is expected to provide excellent customer service, answer guest inquiries, assist with special requests, and maintain the cleanliness and organization of the host station. Additionally, this role requires managing guest flow, assisting with payment processes when needed, and supporting the overall guest experience in line with hotel and restaurant standards.
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Line Cook
Department: Food and Beverage
Location: Kitchen
Date Posted: January 22, 2025
The Line Cook at the Hotel Captain Cook is responsible for ensuring the prompt and smooth flow of meal service in accordance with our Preferred Hotel Standards. This role involves broiling, grilling, sautéing, and preparing sauces, roasts, and seasoned foods of all types. The ideal candidate must have a strong work ethic, excellent culinary skills, and the ability to work efficiently in a high-paced environment.
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Steward
Department: Food and Beverage
Location: Kitchen
Date Posted: July 29, 2024
The Steward at our large hotel property, which features five on-site restaurants, in-room dining service, and banquet facilities, is responsible for maintaining a clean and efficient kitchen environment. This position involves various cleaning and maintenance duties within a high-volume kitchen setting, ensuring all surfaces, equipment, and utensils meet health and safety standards. The Steward must have strong attention to detail, physical fitness, and the ability to work effectively on graveyard shifts.
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Crow’s Nest Manager
Department: Food and Beverage
Location: Crow's Nest
Date Posted: July 29, 2024
The Crow's Nest Restaurant Manager will be responsible for leading and overseeing daily restaurant operations. Key duties include supervising and scheduling staff, ensuring compliance with Hotel Standards for cleanliness and hygiene, managing front-of-house activities, and handling public relations and guest interactions. The ideal candidate will demonstrate outstanding guest service abilities, possess strong accounting skills, and have a comprehensive understanding of cost management, especially in relation to labor and alcohol expenditures.
Coordinates with Food & Beverage Director regarding Preferred Hotel Standards
Coordinates with Executive Chef for policy and procedures regarding food preparation and presentation
Coordinates with Accounting regarding Remanco posting procedures, and cash accountability
Coordinates with Security department regarding safety and security procedures
Coordinates with Director of Operations, Maintenance and Housekeeping as necessary
Knowledgeable of Remanco key system
Tracks all liquor inventory
Handle all operations with OpenTable reservations, menus, and dates for special occasions etc.
Interdepartmental Coordination:
Collaborate with the Chef de Cuisine on food preparation and presentation policies
Coordinate with Accounting for payment posting procedures, inventory management, payroll processing, and cash accountability
Liaise with the Front Desk regarding room charges and special posting instructions, and coordinate with the Security Department to ensure safety and security procedures are followed
Staff Supervision and Development:
Oversee the hiring and training process to ensure all positions are filled with qualified staff who adhere to hotel and union standards
Emphasize continuous education and development to enhance individual skills and knowledge, aligning with the commitment to service excellence
Prepare and manage weekly work schedules
Guest Services:
Oversee reservation management, ensuring tables are prepared within 5 minutes of the reserved time and set for the correct number of guests
Handle incidents involving intoxicated or difficult guests with discretion and professionalism
Maintain visibility while guests are dining, inquire about guest satisfaction, and promptly address any complaints
Restaurant Operations:
Ensure staff provide exceptional service throughout the entire dining experience, enhancing guests’ enjoyment of fine dining
Discuss special guests, new menu items, and daily specials with the service staff to ensure seamless service
Cleanliness and Safety Standards:
Regularly inspect the dining room and restrooms for cleanliness, safety hazards, and necessary repairs
Ensure staff maintain a neat and professional appearance in accordance with hotel standards
Interpersonal Relations:
Foster and maintain positive working relationships with all departments within the hotel
Other Duties:
Perform any additional duties as assigned to support restaurant operations and overall guest satisfaction
Qualifications
Minimum Education
High School diploma or GED equivalent
Minimum Experience
Minimum two years of experience in a management-level position, preferably in a fine dining setting.
Comprehensive knowledge of beer, wine, and spirits
Current Anchorage municipal approved Food Handlers certification and a current TAPS (Training Alcohol Professionals) certification
Prior experience in a similar role within a high-end hotel or restaurant setting is preferable
Skills/Abilities
Courteous and friendly demeanor, with a professional appearance and attitude
Excellent interpersonal, oral, and written communication skills with the ability to adapt, improve, or combine programs and services
Ability to handle stress effectively and possess strong leadership, organizational, problem-solving, and reasoning skills
Integrity, honesty, and a cooperative attitude towards job and personnel are mandatory
Benefits
Competitive salary plus tips and comprehensive benefits package
Health and dental, plus life insurance coverage
401(k) retirement savings plan to secure your future
Opportunities for professional growth and advancement within the hotel
Work in a supportive and dynamic environment that fosters professional and personal development
Application Process
Interested candidates can apply online or apply in person at the Hotel Captain Cook HR office. HR Office hours are Monday through Friday, 8am-4pm.
Hotel Captain Cook is committed to diversity and inclusivity in our workplace and is an Equal Opportunity Employer.